SitePac SharePoint Templates FAQs
Questions & Answers about SitePac SharePoint Templates
How long is the warrenty
30 days after installation
How do we install?
You provide us with access, we do the rest
Migration?
Our offer does not include migration.
Support
Book one of our live support sessions
Frequently Asked Questions
Answers to SitePac questions
attach_moneyHow will we be billed?keyboard_arrow_up
We will send you a one off standard GST invoice at the completion of installation.
How are the templates installed?keyboard_arrow_up
There are three options for us to install the SitePac templates in your Office 365 environment.
- Set us up with an SharePoint Administrator account
- OR - Set up the site collections for us and provide an account with Site Collection Administration rights over those site collections along with the Content Type Hub.
- OR - If you have an Enterprise Plan you can provide us with delegated authority on your site.
After we complete the installation, we request you remove our accounts and access after the one month warranty period.
How long is your warranty period?keyboard_arrow_up
We will support the work we have done on your site for 30 days after installation.
If you spot any issues with the installation let us know and we will fix them up as soon as we can. After this time, feel free to contact us, but there may be a charge associated with any work we undertake after the 30 days is up.
help_outlineDo you offer unlimited and free lifetime support for SharePoint and Office 365?keyboard_arrow_up
Sorry no.
But we do offer weekly live support sessions. Book into one of these weekly classes and direct your SitePac related questions to our team. You can book into these classroom style sessions at any time after you purchase a SitePac.
phoneCan we pay you for ongoing SharePoint or Office 365 support?keyboard_arrow_up
SitePace feel that Google is the best and cheapest provider of SharePoint and Office 365 support in the market place.
file_uploadIs migration included in the package?keyboard_arrow_up
No.
Each department is best placed to migrate their own content into your new SharePoint sites. We highly recommend using the migration as an opportunity to perform housekeeping on your obsolete content.
shopping_cartCan we pay you to migrate our content?keyboard_arrow_up
We specialise on creating the best departmental SharePoint templates rather then migrating content to the templates.
Book now for a Live Demo
Want to find our more? Book now for a free online demo.